Shipping policy

 Last updated: 23 October 2026

Your order is sold by LUXURY LLC, trading as JoJo Store, and shipped by standard courier from Guangzhou, China. Our company address in Colorado is not the shipping origin.

Delivery options by destination

We deliver to destinations supported at checkout. Order preparation takes a total of 1–5 business days from order confirmation to handover to the courier. The transit estimates below begin after this handover and are additional to order preparation.

Destination	Estimated transit after dispatch	Shipping charge
United States — excluding Alaska and Hawaii	7–15 business days	Free
Alaska	15–18 business days	USD 5 per order (remote area shipping fee)
Hawaii	15–18 business days	USD 5 per order (remote area shipping fee)
United Kingdom	10–15 business days	Free
European Union — supported destinations	10–15 business days	Free
Canada	10–15 business days	Free
Australia	10–15 business days	Free
Mexico	10–15 business days	Free
Argentina	10–20 business days	Free
Other supported destinations	10–20 business days	Free

Shipping charges

Delivery is free to every destination listed above except Alaska and Hawaii, where a remote area shipping fee of USD 5 per order applies regardless of quantity. There is no minimum quantity or order value for free shipping, and we charge no per-item import handling fee. Shipping charges apply per order, and any applicable currency conversion is displayed before payment.

For European Union orders, product prices include applicable VAT. We arrange payment of applicable import charges under our shipping arrangement, so you do not pay further import duties, import VAT or customs-clearance fees on delivery.

Before your parcel leaves

From order confirmation to handover to the courier, order preparation takes a total of 1–5 business days, including processing and packing. No separate processing period is added.

Dispatch business days are Monday through Friday, excluding public holidays at the Chinese warehouse. Transit business days follow the courier's operating calendar and exclude weekends and relevant public holidays.

Dispatch location:
Room 306, Building 2, Dongping Yunshan Science and Innovation Park,
Yongping Subdistrict, Baiyun District,
Guangzhou City, Guangdong, China.

We email shipment tracking after dispatch. Your shipping information identifies the courier; tracking scans may take time to appear.

Understanding taxes and import charges

For EU purchases, product prices include applicable VAT. We arrange payment of applicable import charges so you do not pay further import duties, import VAT or customs-clearance fees on delivery.

For other supported destinations, our shipping arrangement covers payable import customs duties. This does not mean those countries have a zero duty rate. Sales tax, VAT and GST are separate from customs duties; any such tax we collect is included in the displayed price or separately disclosed before payment as required for that market.

If a courier requests a charge that this policy says we cover, send the notice to shopify@jojostore.uk. If you have already paid it, provide the receipt so we can arrange reimbursement.

Delays, missing parcels and address corrections

Email shopify@jojostore.uk with your order number if the delivery estimate has passed, tracking suggests a loss, or a parcel marked delivered has not arrived. We investigate with the courier and provide an appropriate resolution, including replacement or refund where required. You are not required to resolve the matter with the courier alone.

We notify you of material delays we become aware of. Where applicable shipping laws require consent to a dispatch delay or cancellation with a prompt refund, we follow those requirements. Our estimates do not remove your rights concerning late or missing goods.

Check the delivery address before paying and contact us promptly about corrections. If incorrect details supplied by you cause a delivery problem, we explain any proposed redelivery charge before obtaining your agreement. Mandatory consumer rights remain unaffected.

Seller: LUXURY LLC, 19718 Applewood Ct, Parker, CO 80138, United States.